1 ATTENTIVE– Custom part orders need responsive Customer Service. Your order is “one of a kind” so it deserves personal attention. From the moment you place your order, through the process of manufacturing, you want a company that is communicative and ready with answers to help every step of the way.
2 ADAPTABLE – Custom part orders are unique; and adaptability to manufacture with complex specifications is vital. Your custom parts manufacturer needs to be on the leading edge of technology, and should advise you during the entire process, for a part that fits perfectly, no matter the application. Being adaptable means your manufacturer can tailor a solution, exactly to your needs.
3 EXCEPTIONAL – From the quality of materials to the inspection process, your custom parts manufacturer needs to be focused on accuracy and quality. Most custom parts need to be used in very precise environments. You want a manufacturer who starts with the highest standard of materials and has distinct processes to inspect the parts during and after production.
4 RESPONSIVE – Some parts are so critical they need to be replaced within days and custom parts often times need to be produced in the shortest time possible for prototyping, or unique applications. Your manufacturer needs to be sensitive to your need for a fast and accurate turn around.
5 SUPPORTIVE – After you have received your parts, the support should not end. Your manufacturer should be ready to answer questions and troubleshoot problems. Particularly with custom parts, sometimes unforeseen issues can arise and your manufacturer should be ready to help as a partner and not see you as just a customer.
Our team of professionals at BSF is dedicated to offering you the highest quality of engineering, manufacturing & customer service available in our industry today.